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At BCA Expertise, Bleexo accompanies internal restructuring plans and supports new dynamics.

Interview with Estelle Loiselay, Recruitment & HR Development Officer

“HR is a veritable goldmine for us."
“Bleexo allows us to monitor everything that is happening in the company in real time.”
“Bleexo is a comprehensive tool for evaluating the work environment and coaching managers.”

Set up in 1955, BCA Expertise is a simplified joint-stock company whose core business is car testing throughout France, including its overseas territories.

An industry leader, it has 1400 employees including 700 Experts and 500 Customer Advisers distributed across 42 Test Centres and 16 Customer Service Centres in France and overseas. Its head office is in Asnières near Paris, where 150 employees are based.

“BCA Expertise is a networked services company that can perform testing on all types of vehicles anywhere in France. We have been in existence for over 60 years and are a very human-focused company.

Managers can access customised support

As Recruitment & HR Development Officer, I am involved in recruitment and in managing internal mobility. I am also in charge of current HR development projects such as human resource planning, annual reviews, HR marketing and sourcing industrial relations tools.

We are in quite a particular position, having launched a major restructuring project 18 months ago one of whose main objectives is to enhance customer service. Consequently we felt it was extremely important to monitor and support our managers and employees.

Bleexo allows us to bring in a new dynamic

We already had an in-house tool which was a variant of the COPSOQ (Copenhagen Psychosocial Questionnaire). While senior management were happy with the tool, line managers were unable to use it for analysis purposes or for implementing concrete action plans. There was also very little sharing with teams. And in this period of transition, supporting managers and understanding teams accurately and in real time are crucial and this is why we turned to Bleexo.

Bleexo allows us to monitor everything that is happening in the company in real time. The tool also allows us to monitor whether staff announcements are received positively or negatively. HR is a veritable goldmine for us! With Bleexo we can perform accurate analysis and hence target each of our actions: Where are things going right? Where are things not going right? What is the work environment like for each team and in each geographical area? Our managers had just one request: make it simple. We needed a tool that was useful and easy to administer. That’s what Bleexo offers us: convenience and simplicity. Automatic result analysis was a decisive factor. We can use the comments to fine-tune our analyses and consequently the measures put in place. Because the tool enables sharing with all employees, this motivates them to speak frankly. They understand the usefulness of the tool. This was one of our main challenges and it is now resolved.

With Bleexo we can perform accurate analysis and hence target each of our measures.

Bleexo allows us to bring in a new dynamic. The reorganisation changed our culture and our teams. Bleexo supports the concept that if you look after your employees, they'll look after your customers (“symmetry of care”), giving senior management, HR and line managers access to all employee feedback regarding their experience in the company.

If I were to speak about Bleexo to my peers, I would emphasise how easy the tool is to administer. Managers can access customised support via webinars to accompany roll-out. We were disappointed with other collaborative tools because the support was not up to the mark. Bleexo stands out on this aspect. The Bleexo account executive is always available and shared relevant supports and advice with us to optimise roll-out.

Bleexo is a comprehensive tool for measuring the work environment and coaching for managers.”